Filter by Topic
  • All
  • General FAQ
  • People Also Ask
  • Legal Wear Hire FAQ
  • Shipment FAQ

General FAQ

Although an appointment is not necessary, it is recommended to contact the relevant store to ensure we have availabilities and are ready for you. For fittings of 2 or more people, contact us to ensure that there are enough staff available.

Melbourne: 9:00am – 5:00pm, Monday – Friday
Sydney: 9:00am – 5:00pm, Monday – Friday
Brisbane: 9:00am – 5:00pm, Monday – Friday

Note that our stores are closed on national public holidays. State holidays are observed by the relevant state store only.

A fitting usually takes around 10 minutes.

Yes, our team of wig makers can clean and repair your wig and have it back to you within 7 working days.

We make all of our jackets to your personal specifications; however, if you need a new jacket urgently, we have a full range of off-the-rack sizes ready to be worn.

Our wig makers will do a superb job on cleaning and repairing your wig, whilst being extremely careful in assuring the color of the hair does not change.

Prices are in Australian Dollars (AUD). There is also an option to change to British Pounds (GBP).

All our jacket and vest sizes are based on UK/Australian sizing.

If you cannot find your size online, we can assist you with a made-to-order attire. Please contact one of our stores directly for more details.

People Also Ask

Online orders can be paid by using PayPal. In-store purchases can be paid by card, cash, cheque or bank transfer. Alternatively, you can give us a call and pay over the phone. Our bank account details can be found on your invoice.

Yes, your jacket can be embroidered with your name or initials, and the lining can be changed to a different color or pattern, for a total cost of $50. Please contact one of our stores directly via email or phone for more information.

Please contact one of our stores directly via email or phone to discuss cancellations.

You can exchange and return most items within 30 days. However, jewelry and personalized items are non-refundable for change of mind.

Yes, you can post your items for repair and alterations, and we can post them back to you once they are ready, with an additional delivery charge.

Please contact one of our stores directly via email or phone and we will arrange for the incorrect/defective items to be exchanged or returned.

We offer a special hire service for the whole duration of your pregnancy. For only $75, we will supply you with a regular bar jacket, and this jacket can be exchanged for different sizes as you go through the pregnancy, at no extra cost.
Please note: you may also purchase your own fitted made-to-order Maternity Bar Jacket that expands throughout your pregnancy and back to pre-maternity fit afterwards. The maternity bar jacket comes with hidden zips on each side and at the back. However, maternity jackets are NOT for hire.

Yes, we offer dry-cleaning services for a wide range of items, from all legal regalia to your regular pieces of clothing, including but not limited to suits, dresses, and coats, as well as wig cleaning services. If located in central Melbourne or Brisbane, in most cases we can pick up and drop off your items at no extra cost.
Feel free to contact us via our email, website, or by calling your local Ludlows store for more information.
Please note that dry-cleaning service at our Sydney store has been postponed until further notice. Wig clean and repair/alterations services are available as usual. 

Shipment FAQ

We deliver worldwide. Shipping costs vary depending on the country of reception. International orders are subject to Custom Fees, Import Taxes and VAT, that the recipient will be responsible for; Ludlows does not accept any responsibility for those and will not refund them.

We aim to dispatch orders within 2 business days for items in stock, 5-7 business days for customised items, and 3-4 weeks for made-to-order items.
Your order usually takes 3-8 working days to be delivered within Australia via Standard shipping or 2-4 business days if you select Express Australia Post, and between 3-10 business days for overseas destinations. Those are an estimate only and may be affected during busy periods such as holiday season, exceptional circumstances, and/or delays in transport and with Customs.
We will provide you with a tracking number to follow your parcel all the way to your destination.

Yes, international orders are subject to Custom Fees, Import Taxes and VAT that the recipient will be responsible for. Ludlows does not accept any responsibility for those and will not refund them.

For more information, please visit our Shipping & Returns page, or contact us via email info@ludlows.com.au or phone +61 (0) 3 9670 2000.

Unable to find the answer? Contact Support